Work

The Interplay between Relationship Quality, Perceived Relationship Benefit and Word of Mouth Engagement: A Hierarchical Component Model Perspective

Year: 2018

Type: article

Source: International Journal of Academic Research in Business and Social Sciences

Authors: Anderson Ngelambong, Hashim Fadzil Ariffin, Silverina Anabelle Kibat, Zaharah Mohamed Rani, Johanna Ahmad

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: diamond

OpenAlex ID: W3119896548

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Cites: 31

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Related to: 10