Work

Exploring the role of personality, trust, and privacy in customer experience performance during voice shopping: Evidence from SEM and fuzzy set qualitative comparative analysis

Year: 2021

Type: article

Study design: Observational Study

Source: International Journal of Information Management

DOI: 10.1016/j.ijinfomgt.2021.102309

Authors: Ransome Epie Bawack, Samuel Fosso Wamba, Kevin Daniel André Carillo

Institutions: TBS Education, Université de Toulouse, Université Toulouse Capitole

Language: English

Topic: AI in Service Interactions

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: bronze

OpenAlex ID: W3120639414

FWCI: 26.22

Cites: 175

Cited by: 240

Related to: 10