Work

Customer value anticipation, customer satisfaction and loyalty: An empirical examination

Year: 2010

Type: article

Study design: Observational Study

Source: Industrial Marketing Management

DOI: 10.1016/j.indmarman.2010.06.034

Authors: Daniel J. Flint, Christopher P. Blocker, Philip J. Boutin

Institutions: University of Tennessee at Knoxville, Baylor University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: green

OpenAlex ID: W3121735269

FWCI: 42.9

Cites: 113

Cited by: 394

Related to: 10