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From the Editor: A Manifesto for Research on Automation in Marketing and Consumer Behavior

Year: 2019

Type: preprint

Abstract: This editorial suggests that research into consumer behavior in the face of pervasive marketing automation is as important as it is overdue, especially in comparison with progress that has been made for many years in quantitative modeling and economic analysis. It juxtaposes enhanced price discrimination opportunities for marketers arising from personalization with several dystopian risks that marketing automation may pose to consumers, including the economic, societal, and psychological risks of forgoing consumer surplus, undermining equality of opportunity, and threatening personal autonomy and dignity.

Source: SSRN Electronic Journal

Author: Klaus Wertenbroch

Institutions: INSEAD, INSEAD, INSEAD

Language: English

Topic: Consumer Market Behavior and Pricing

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: green

OpenAlex ID: W3121910244

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