Work

Proactive Value Co-Creation via Structural Ambidexterity: Customer Success Management and the Modularization of Frontline Roles

Year: 2021

Type: article

Source: Journal of Service Research

DOI: 10.1177/1094670521997565

Authors: Bryan Hochstein, Nawar N. Chaker, Deva Rangarajan, Duane Nagel, Nathaniel N. Hartmann

Institutions: University of Alabama, Louisiana State University, Ball State University, Wichita State University, University of South Florida

Language: English

Topic: Service and Product Innovation

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W3135056196

FWCI: 9.421

Cites: 69

Cited by: 73

Related to: 10