Work

A systematic review of AI technology-based service encounters: Implications for hospitality and tourism operations

Year: 2021

Type: review

Study design: Systematic Review

Source: International Journal of Hospitality Management

DOI: 10.1016/j.ijhm.2021.102930

Authors: Minglong Li, Dexiang Yin, Hailian Qiu, Billy Bai

Institutions: Zhongnan University of Economics and Law, Hubei University, University of Nevada, Las Vegas

Language: English

Topic: AI in Service Interactions

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Good health and well-being

Open Access status: closed

Funder: National Social Science Fund Youth Project

OpenAlex ID: W3143016129

FWCI: 5.959

Cites: 123

Cited by: 405

Related to: 10