Work

Understanding the Subjective and Objective Assessments of Service Quality through Spa Customers’ E-complaints in Bangkok

Year: 2021

Type: article

Source: Journal of Quality Assurance in Hospitality & Tourism

DOI: 10.1080/1528008x.2021.1891598

Author: Aswin Sangpikul

Institution: Dhurakij Pundit University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W3147185803

FWCI: 2.935

Cites: 31

Cited by: 31

Related to: 10