Work

Usability and responsiveness of artificial intelligence chatbot on online customer experience in e-retailing

Year: 2021

Type: article

Study design: Observational Study

Source: International Journal of Retail & Distribution Management

DOI: 10.1108/ijrdm-08-2020-0312

Authors: Ja-Shen Chen, Tran-Thien-Y Le, Devina Florence

Institution: Yuan Ze University

Language: English

Topic: AI in Service Interactions

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W3157103153

FWCI: 45.49

Cites: 75

Cited by: 551

Related to: 10