Work

The Influence of Utilitarian Value, Hedonic Value, and Perceived Risk on Customer Satisfaction and Customer Loyalty to Shopee Customers in Surabaya

Year: 2020

Type: conference-paper

Study design: Observational Study

Source: Ubaya Repository (University of Surabaya)

Authors: Nensi Laurence Nggai, Dudy Anandya

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W3158024225

FWCI: 0.507

Cites: 18

Cited by: 1

Related to: 10