Work

Rapport building during retail encounters with embarrassed clients

Year: 2021

Type: article

Source: Journal of Personal Selling and Sales Management

DOI: 10.1080/08853134.2021.1925127

Authors: Iracema Medeiros d’Abreu, Irene Raguenet Troccoli, João Felipe Rammelt Sauerbronn

Institutions: Estácio (Brazil), Fundação Getulio Vargas, Universidade Unigranrio

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W3164654686

FWCI: 1.304

Cites: 175

Cited by: 15

Related to: 10