Work

Customer trust and perceived service quality in the healthcare sector: Customer aggressive behaviour as a mediator

Year: 2020

Type: article

Study design: Observational Study

Source: Journal of Trust Research

DOI: 10.1080/21515581.2021.1927063

Author: Amit Gur

Institution: The Max Stern Yezreel Valley College

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Good health and well-being

Open Access status: closed

OpenAlex ID: W3164899992

FWCI: 1.748

Cites: 97

Cited by: 15

Related to: 10