Work

Digitally-enabled Advanced Services: Managing the Journey From Data to Value

Year: 2021

Type: conference-paper

Abstract: Purpose: this paper proposes a novel model to describe how data collected from smart connected \nproducts(SCP) should be managed to generate customer value through digitally-enabled advanced \nservices (DEAS). \nDesign/Methodology/Approach: literature integrative review and action research \nFindings: there are connections between the configuration of the service system designed to deliver \nDEAS, and the value (net benefits in terms of efficiency, efficacy and focus) that different customers \nexpect. \nOriginality/Value: the integration of literature on SCP, smart PSS, service science and sdl facilitates \nthe understanding of mechanisms through which DEAS create customer value.

Source: Florence Research (University of Florence)

Authors: Mario Rapaccini, Federico Adrodegari, Nicola Saccani

Language: English

Topic: Service and Product Innovation

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: green

OpenAlex ID: W3169534539

FWCI: 0.446

Cites: 33

Cited by: 1

Related to: 10