Work

The thirty-year evolution of customer-to-customer interaction research: a systematic literature review and research implications

Year: 2021

Type: review

Study design: Systematic Review

Source: Service Business

DOI: 10.1007/s11628-021-00446-9

Authors: Nguyen Bac Nguyen, João Carlos Rosmaninho Menezes

Institutions: Iscte – Instituto Universitário de Lisboa, Vietnam National University Ho Chi Minh City, Ho Chi Minh City University of Technology

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W3170782055

FWCI: 0.294

Cites: 201

Cited by: 13

Related to: 10