Work

Chatbots in Stressful Customer Service Situations – The Impact of Stress on the Intention to Use Conversational Chatbots

Year: 2021

Type: article

Author: Tobias Heußler

Language: English

Topic: AI in Service Interactions

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W3184183223

FWCI:

Cites: 27

Cited by:

Related to: 10