Work

Towards A Six-Level Framework of Emotional Intelligence for Customer Service Chatbots.

Year: 2021

Type: conference-paper

Source: National Conference on Artificial Intelligence

Authors: Qicheng Ding, Vicente Iván Sánchez Carmona, Mingming Liu, Fangzhen Peng, Zhang Yu, Changjian Hu

Institutions: Chinese Academy of Sciences, Southeast University

Language: English

Topic: AI in Service Interactions

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W3184951896

FWCI: 0.446

Cites: 15

Cited by: 1

Related to: 10