Work

Cyclical experience‐based design: A proposal for engaging stakeholders in a co‐creative model for primary health care service design

Year: 2021

Type: article

Abstract: Healthcare services face difficulties in using structured methods for service design and having patient participation in such processes. There are few models on healthcare service design and even less focused on Primary Health Care (PHC) in the literature. Therefore, this paper contributes to this domain by presenting the proposal of a co-creative model to design PHC services. The proposed model was constructed based on the study of reference models in PHC and co-design. Plan-Do-Check-Act cycle and the Experience-Based Co-Design approach were used to structure the model. The resulting model contributes to (a) continuous improvement, (b) improvement analysis and registry, (c) identification and solution of PHC users' real needs, (d) community participation and empowerment, (e) creation of experience-focused and patient-centred services. The model's use of co-creation enables patients and PHC staff to understand each other's needs and challenges, and to create together appropriate solutions to their communities and act toward more satisfying services.

Source: The International Journal of Health Planning and Management

DOI: 10.1002/hpm.3364

Authors: Mayara Ramos, Fernando A. Forcellini, Marcelo G. G. Ferreira, Simon Bowen, Peter C. Wright

Institutions: Universidade Federal de Santa Catarina, Universidade do Estado de Santa Catarina, Newcastle University

Language: English

Topic: Service and Product Innovation

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Good health and well-being

Open Access status: green

Funders: Coordenação de Aperfeiçoamento de Pessoal de Nível Superior, Conselho Nacional de Desenvolvimento Científico e Tecnológico