Work

Customer integration, fairness perceptions, and silent endurance in digital versus human service interactions

Year: 2021

Type: article

Source: European Management Journal

DOI: 10.1016/j.emj.2021.10.010

Authors: Mario Schaarschmidt, Gianfranco Walsh, David B. Dose, Sonja Christ-Brendemühl

Institutions: Paderborn University, Leibniz University Hannover, University of Exeter, University of Koblenz and Landau, Universität Koblenz

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W3209968419

FWCI: 1.467

Cites: 81

Cited by: 17

Related to: 10