Work

Interactive Value Formation: Exploring the Literature on Dark Side of the Service Experience from the Perspective of Value Co-Destruction (VCD)

Year: 2021

Type: article

Study design: Systematic Review

Source: Services Marketing Quarterly

DOI: 10.1080/15332969.2021.1997505

Authors: Renato Calhau Codá, Josivania Silva Farias

Institution: Universidade de Brasília

Language: English

Topic: Service and Product Innovation

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

Funder: Coordenação de Aperfeiçoamento de Pessoal de Nível Superior

OpenAlex ID: W3210313286

FWCI: 1.838

Cites: 70

Cited by: 11

Related to: 10