Work

Understanding Customer Expectation of Service

Year: 1991

Type: article

Authors: A. Parasuraman, Valarie A. Zeithaml, Leonard L. Berry

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W3004807288

FWCI: 14.4

Cites:

Cited by: 1,479

Related to: 10