Work

Towards sustainable servitization: A literature review of methods and frameworks

Year: 2021

Type: article

Abstract: Service-based business models have attracted growing interest as means to capture sustainable value. There is still unclear terminology and lack of understanding on how servitization can locate sustainability as central value. The purpose of this study is to consolidate the terminology and methods for servitization, to identify factors and elements that contribute to a sustainability perspective. The followed methodology includes a comprehensive literature review, further analyzed through a conceptual framework using an evidence-based approach. The findings of this study will clarify existing terminologies and frameworks while supporting the development of service-based business models that avoid the sustainability paradox of servitization.

Source: Procedia CIRP

DOI: 10.1016/j.procir.2021.11.048

Authors: Clarissa A. González Chávez, Maria Holgado, Anna Öhrwall Rönnbäck, Mélanie Despeisse, Björn Johansson

Institutions: Chalmers University of Technology, University of Sussex, Linköping University

Language: English

Topic: Service and Product Innovation

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: diamond

Funders: VINNOVA, Energimyndigheten, Engineering and Physical Sciences Research Council

Award: Enabling REuse, REmanufacturing and REcycling Within INDustrial systems (REWIND)