Work

Factors that influence customer satisfaction and behavioural intentions in airline industry

Year: 2014

Type: dissertation

Authors: Ann Nonis Cassandra, Pooi Sian Lim, Yi Wang Tan, Choi Li Wong

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W372150716

Cites: 138

Cited by: 4

Related to: 10