Work

Consumer responses to the failure of self-service banking technology: moderating role of failure stability

Year: 2021

Type: article

Study design: Observational Study

Source: International Journal of Bank Marketing

DOI: 10.1108/ijbm-05-2021-0192

Authors: Nedra Bahri Ammari, Abir Hsouna, Mounia Benabdallah, Anish Yousaf, Abhishek Mishra

Institutions: University of Carthage, Swiss UMEF, ICFAI Business School, ICFAI Foundation for Higher Education, Indian Institute of Management Indore

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4200463378

FWCI: 1.63

Cites: 120

Cited by: 20

Related to: 10