Work

Examining buyers' negative word-of-mouth intentions following suspected salesperson transgressions

Year: 2022

Type: article

Source: Industrial Marketing Management

DOI: 10.1016/j.indmarman.2022.01.004

Authors: Thomas E. DeCarlo, John D. Hansen

Institution: University of Alabama at Birmingham

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Peace, justice, and strong institutions

Open Access status: closed

OpenAlex ID: W4205670158

FWCI: 1.68

Cites: 58

Cited by: 14

Related to: 10