Work

Consumer expectations and the measurement of perceived service quality

Year: 1993

Type: article

Source: Services Marketing Quarterly

DOI: 10.1080/15332969.1993.9985048

Author: R. Kenneth Teas

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4236592774

FWCI:

Cites:

Cited by: 30

Related to: 10