Work

The calculus of service quality and customer satisfaction: Theoretical and empirical differentiation and integration

Year: 1994

Type: book-chapter

Source: Advances in services marketing and management

DOI: 10.1016/s1067-5671(94)03004-9

Authors: Dawn Iacobucci, Kent A. Grayson, Amy L. Ostrom

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4240696188

FWCI: 10.59

Cites:

Cited by: 48

Related to: 10