Work

Customer Relationship Management

Year: 2016

Type: book-chapter

Source: Springer eBooks

DOI: 10.1007/978-3-658-10183-1_16

Authors: Joachim Zentes, Dirk Morschett, Hanna Schramm-Klein

Institutions: Saarland University, University of Fribourg, University of Siegen

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4246805343

FWCI: 1.684

Cites: 22

Cited by: 6

Related to: 10