Work

Zero-Migration: Dienstleister im Sog der Qualitätsrevolution

Year: 1998

Type: book-chapter

Source: Gabler Verlag eBooks

DOI: 10.1007/978-3-322-99638-1_6

Authors: Frederick F. Reichheld, Earl W. Sasser

Language: German

Topic: Service and Product Innovation

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4255016080

FWCI: 3.854

Cites:

Cited by: 10

Related to: 10