Work

Asymmetrical impact of service attribute performance on consumer satisfaction: an asymmetric impact-attention-performance analysis

Year: 2022

Type: article

Source: Information Technology & Tourism

DOI: 10.1007/s40558-022-00226-9

Authors: Mengqiang Pan, Nao Li, Xiankai Huang

Institution: Beijing Technology and Business University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: bronze

OpenAlex ID: W4283593028

FWCI: 1.54

Cites: 40

Cited by: 23

Related to: 10