Work

An integrated service recovery process for service failures: insights from systematic review

Year: 2022

Type: review

Study design: Systematic Review

Source: Qualitative Market Research An International Journal

DOI: 10.1108/qmr-12-2021-0147

Authors: Sohail Anwar, Wilson Ozuem

Institutions: University of Gloucestershire, University of Cumbria

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4289745071

FWCI: 0.517

Cites: 52

Cited by: 22

Related to: 10