Work

The golden mean: Research on the mechanism of customer participation in employee service innovation

Year: 2022

Type: article

Study design: Observational Study

Source: Journal of Retailing and Consumer Services

DOI: 10.1016/j.jretconser.2022.103040

Authors: Dewen Liu, Shenghao Han, Jieqiong Zhang

Institutions: Nanjing University of Posts and Telecommunications, Shanghai University of Finance and Economics, Tianjin University of Finance and Economics

Language: English

Topic: Service and Product Innovation

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: green

OpenAlex ID: W4290144801

FWCI: 4.596

Cites: 104

Cited by: 26

Related to: 10