Work

Effects of online commercial friendships on customer revenge following a service failure

Year: 2022

Type: article

Source: Journal of Business Research

DOI: 10.1016/j.jbusres.2022.08.014

Authors: Xiaorong Fu, Jing Pang, Dogan Gursoy

Institutions: Southwestern University of Finance and Economics, Washington State University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Peace, justice, and strong institutions

Open Access status: closed

Funders: National Natural Science Foundation of China, National University's Basic Research Foundation of China, Fundamental Research Funds for Central Universities of the Central South University

Awards: G7038737949, 长期关系中渠道冲突应对组织惰性机理及效果研究

OpenAlex ID: W4292484912

FWCI: 2.24

Cites: 81

Cited by: 20

Related to: 10