Work

Cross-Channel Integration and Customer Experience in Omnichannel Retail Services

Year: 2022

Type: article

Source: Service Science

DOI: 10.1287/serv.2022.0308

Authors: Kyunghwa Chung, Kyung Wha Oh, Minjeong Kim

Institutions: VinUniversity, Chung-Ang University, Indiana University Bloomington, Indiana University

Language: English

Topic: Consumer Retail Behavior Studies

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4293791807

FWCI: 2.004

Cites: 66

Cited by: 17

Related to: 10