Work

How much control do managers really have over customer satisfaction

Year: 2000

Type: dissertation

Source: Deep Blue (University of Michigan)

Author: Lopo L. Rego

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4300983944

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Related to: 10