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Artificial intelligence (AI)-enabled CRM capability in healthcare: The impact on service innovation

Year: 2022

Type: article

Source: International Journal of Information Management

DOI: 10.1016/j.ijinfomgt.2022.102598

Authors: Pradeep Kumar, Sujeet Kumar Sharma, Vincent Dutot

Institutions: University of Petroleum and Energy Studies, Indian Institute of Management Tiruchirappalli, EM Normandie Business School

Language: English

Topic: Service and Product Innovation

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

SDGs: Industry, innovation and infrastructure, Good health and well-being

Open Access status: closed

OpenAlex ID: W4310112249

FWCI: 28.57

Cites: 100

Cited by: 176

Related to: 10