Work

AI-Enhanced SEM Analysis: Evaluating E-CRM's Effect on Customer Experience in NCR's Private Banking Sector

Year: 2023

Type: conference-paper

Study design: Observational Study

Source: International Conference on Technological Advancements in Computational Sciences (ICTACS)

DOI: 10.1109/ictacs59847.2023.10390044

Authors: Gurinder Singh, Ameet Sao, Sakshee Singh, Mike Hinchey

Institutions: Amity University, Amity University, University of Limerick, IEEE Computer Society

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4391216409

FWCI: 6.607

Cites: 12

Cited by: 14

Related to: 10