Work

When Learning Turns To Surveillance – Using Pedagogical Agents in Organizations

Year: 2023

Type: conference-paper

Abstract: Workplace learning is often used to train employees systematically. New in this context is workplace learning with the help of a pedagogical agent (PA). Following Actions Design Research (ADR), this paper describes organizational training for telephone service using such PA. To develop the training, existing employee telephone service problems were analyzed, and the content of the learning program was determined based on this analysis. Subsequently, a PA was developed, implemented, and used in three municipalities. The evaluation of the learning outcome shows promising results but also yields some challenges: even though the employees improved in various aspects of the learning, they also developed a perception of surveillance. This research concludes with the formulation of design principles and suggestions for the organizational embedding of a PA in a workplace setting.

Source: Hawaii International Conference on System Sciences (HICSS)

DOI: 10.24251/hicss.2023.030

Authors: Andreas Bucher, Birgit Schenk, Gerhard Schwabe

Institutions: University of Zurich, University of Applied Sciences - Public Administration and Finance Ludwigsburg

Language: English

Topic: Innovative Education and Learning Practices

Subfield: Human Factors and Ergonomics

Field: Social Sciences

Domain: Social Sciences

SDG: Quality education

Open Access status: bronze

Funder: Norges Forskningsråd