Work

To Respond or Not to Respond? The Reviewer- and Review Content-related Influencers on Managerial Response Decision Towards Customer Reviews

Year: 2023

Type: article

Source: International Journal of Hospitality Management

DOI: 10.1016/j.ijhm.2023.103558

Authors: Jiajun Wu, Jun Ye, Kun Zhou, Liwei Chen

Institutions: Sanming University, Xiamen University, Dalian University of Technology

Language: English

Topic: Digital Marketing and Social Media

Subfield: Sociology and Political Science

Field: Social Sciences

Domain: Social Sciences

Open Access status: bronze

Funders: Sanming University, National Science Foundation, National Natural Science Foundation of China, Natural Science Foundation of Fujian Province

Awards: G1324224640, G1732757035, G4295114847

OpenAlex ID: W4383337255

FWCI: 5.61

Cites: 62

Cited by: 13

Related to: 10