Enhancing service recovery satisfaction with chatbots: The role of humor and informal language
Year: 2024
Type: article
Authors: Ghazal Shams, Kawon Kathy Kim, Kaeun Kim
Institutions: University of South Carolina, Dong-A University
Language: English
Topic: AI in Service Interactions
Subfield: Marketing
Domain: Social Sciences
Open Access status: closed
Funder: Dong-A University
OpenAlex ID: W4396852295