Work

Investigating the influence of perceived humanization of service encounters on value creation of chatbot-assisted services

Year: 2024

Type: article

Study design: Observational Study

Source: Journal of Service Theory and Practice

DOI: 10.1108/jstp-10-2023-0282

Authors: Md Irfanuzzaman Khan, Johra Kayeser Fatima, Somayeh Bahmannia, Sarvjeet Kaur Chatrath, Naomi F. Dale, Raechel Johns

Institution: University of Canberra

Language: English

Topic: AI in Service Interactions

Subfield: Artificial Intelligence

Field: Computer Science

Domain: Physical Sciences

Open Access status: closed

OpenAlex ID: W4403360671

FWCI: 6.348

Cites: 186

Cited by: 43

Related to: 10