A Study on Impact of Online Reviews and Ratings Influence on Consumer Trust and Purchasing Decisions in the Digital Market Place
Year: 2024
Type: article
Abstract: The rise of online platforms and social media has transformed consumer behavior, with online reviews and ratings becoming essential in shaping purchasing decisions. This report explores the influence of online reviews on consumer trust, examining factors such as review authenticity, sentiment, and content detail. By analyzing how these factors affect purchasing choices, the study highlights the importance of transparent, detailed reviews in fostering consumer confidence. It also provides insights for businesses on how to manage their online reputation and leverage consumer feedback to improve products and services. The findings suggest that consumers are highly influenced by reviews from verified purchasers, those offering detailed and balanced opinions, and those from credible reviewers, which underscores the significant role online reviews play in driving sales and shaping brand perception in the digital marketplace.
Author: Sani Sneha N M
Language: English
Subfield: Sociology and Political Science
Field: Social Sciences
Domain: Social Sciences
Open Access status: diamond
OpenAlex ID: W4404699836