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Driving human-robot value co-creation in hospitality: The role of artificial empathy

Year: 2024

Type: article

Source: International Journal of Hospitality Management

DOI: 10.1016/j.ijhm.2024.104075

Authors: Tengteng Zhu, Lishan Xie, Canmian Liu

Institutions: Foshan University, Sun Yat-sen University, Huaqiao University

Language: English

Topic: AI in Service Interactions

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

Funders: Jinan Office of Philosophy and Social Science, National Natural Science Foundation of China, Guangdong Office of Philosophy and Social Science

Awards: 价值共创抑或共毁？——服务一线顾客-服务机器人互动前因后果研究, G7715753281, G8997583429

OpenAlex ID: W4405857357

FWCI: 7.426

Cites: 95

Cited by: 30

Related to: 10