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How service encounter tempo shapes emotions and satisfaction among Taiwanese Gen Y diners in luxury restaurants

Year: 2025

Type: article

Study design: Observational Study

Source: Young Consumers Insight and Ideas for Responsible Marketers

DOI: 10.1108/yc-08-2024-2174

Authors: Kuo-Ning Liu, Clark Hu, Meng-Jun Hsu

Institutions: Southern Taiwan University of Science and Technology, National Kaohsiung University of Hospitality and Tourism

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4408311410

FWCI: 2.54

Cites: 63

Cited by: 2

Related to: 10