Digital Advertising and Customer Movement Analysis Using BLE Beacon Technology and Smart Shopping Carts in Retail
Year: 2025
Type: article
Abstract: This paper proposes an innovative, intelligent shopping cart system with an interdisciplinary approach using Bluetooth low energy (BLE) beacons. The research integrates online and offline retail strategies by presenting campaigns and ads to the customers during in-store navigation. In a testing environment, BLE beacons are strategically positioned to monitor the purchasing process and deliver relevant insights to retailers. The technology anonymously logs customers’ locations and the duration of their browsing at each sales shelf. Through the analysis of client movement heatmaps, retailers may discern high-traffic zones and modify product placement to enhance visibility and sales. Additionally, the system provides an additional revenue model for store owners through location specific targeted ads displayed on a tablet mounted on the cart. Unlike previous BLE-based tracking solutions, this research bridges the gap between customer movement analytics and real-time targeted advertising in retail settings. The system achieved an accuracy of 82.4% when the aisle partition length was 3.00 m and 91.7% when the aisle partition length was 6.00 m. This system, which can generate additional income for store owners by generating 0.171 USD in a single test simulation as a result of displaying ads to three test customers in a two-partitioned aisle layout, offers a new and scalable business model for modern retailers.
Author: Zafer Ayaz
Institution: Gazi University
Language: English
Subfield: Marketing
Domain: Social Sciences
Open Access status: gold
Estimated APC paid: $1,207
OpenAlex ID: W4408829151