Year: 2025
Type: article
Abstract: This study explores experiential marketing as a strategic approach that prioritizes customer experiences over traditional product-focused marketing. It examines how businesses foster emotional connections through sensory, emotional, cognitive, behavioral, and relational experiences, enhancing brand engagement and loyalty. Using a conceptual analysis, the paper reviews Schmitt’s (1999) five strategic experiential modules and illustrates their real-world applications through brands like Starbucks, Apple, and Coca-Cola. The findings suggest that modern consumers seek meaningful interactions beyond functional benefits, valuing immersive and emotionally engaging brand experiences. Businesses that integrate multi-sensory and personalized interactions create stronger customer bonds and competitive advantages. The study highlights the necessity of fostering brand identity and enhancing loyalty through innovative, experience-driven marketing. As companies adapt to the evolving experience economy, experiential marketing emerges as a critical tool for differentiation and long-term success, reinforcing that consumer relationships are built on emotions and memorable interactions rather than just products or services.
Author: Selma KALYONCUOĞLU BABA
Language: English
Subfield: Marketing
Domain: Social Sciences
Open Access status: diamond
OpenAlex ID: W4408831502