The Effects of Social Media Content Characteristics on Consumer Engagement – a Systematic Literature Review
Year: 2024
Type: review
Study design: Systematic Review
Abstract: This paper explores the relationship between social media content characteristics and consumer engagement.Utilising a systematic literature review, we analysed 89 relevant studies, highlighting key findings on how various content types, formats and other characteristics affect user engagement.Our findings reveal that while high-quality visual content generally enhances engagement, emotional appeal and interactivity are essential for fostering connections with consumers.However, we identified several gaps in the literature, which future research should address to clarify how social media content should be designed and delivered in order to maximise consumer engagement.
Source: Annals of Faculty of Economics
Author: Flavia HERLE
Institution: Babeș-Bolyai University
Language: English
Subfield: Sociology and Political Science
Field: Social Sciences
Domain: Social Sciences
Open Access status: diamond
OpenAlex ID: W4409234179