Work

How waiting decisions are made: A comparison of restaurant waiting equity and behavioral intentions in physical and virtual queues

Year: 2025

Type: article

Source: Journal of Hospitality and Tourism Management

DOI: 10.1016/j.jhtm.2025.03.009

Authors: Elena Hwirim Jo, Oscar Hengxuan Chi, Jinwon Kim

Institutions: University of Florida, Kyung Hee University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4409321928

FWCI: 9.623

Cites: 91

Cited by: 13

Related to: 10