Work

Biased recommendations and differentially informed consumers

Year: 2025
Type: article
Abstract: We consider a monopolist selling a product to differentially informed consumers: some consumers are uncertain about their tastes, whereas other consumers are perfectly informed. The monopolist sets a uniform price and can make personalized product recommendations. We characterize conditions under which the monopolist biases its recommendations—that is, some consumers with values below the marginal cost follow the recommendation to buy the product or some consumers with values above the marginal cost follow the recommendation not to buy the product.
Language: English
Subfield: Marketing
Open Access status: hybrid
Estimated APC paid: $3,090
OpenAlex ID: W4410460251
FWCI: 3.619
Cites: 15
Cited by: 2
Related to: 10