Role of Social Media and Online Reviews in Influencing Consumer Preferences for Food Delivery Platforms
Year: 2025
Type: article
Abstract: The rise of food delivery platforms has revolutionized consumer behavior, with social media and online reviews playing a crucial role in shaping preferences. This study explores how digital interactions, including social media engagement, influencer recommendations, and user-generated reviews, impact consumer decision-making. Consumers increasingly rely on peer reviews, star ratings, and brand presence on platforms like Instagram, Facebook, and Twitter to assess service quality, menu variety, and delivery efficiency. Positive online feedback enhances trust and brand loyalty, while negative reviews can deter potential customers. Additionally, promotional campaigns, sponsored content, and interactive engagement influence purchasing choices. The study highlights that transparency, responsiveness to customer feedback, and social media marketing strategies significantly affect consumer trust and preference. Understanding these dynamics is essential for food delivery services to optimize their digital presence and improve customer satisfaction. This research provides insights into leveraging social media and reviews to drive customer engagement and business growth
Authors: Prof. Dr. Bageshree P Bangera Bandekar, Ms. Geeta Bhatia
Language: English
Subfield: Sociology and Political Science
Field: Social Sciences
Domain: Social Sciences
Open Access status: diamond
OpenAlex ID: W4412829130