Year: 2025
Type: article
Abstract: In today's digital age, social media accounts of enterprises have become a key channel for obtaining customer opinions and optimizing services. This article analyzes how companies can use social media platforms to collect, analyze, and apply consumer feedback information to create an efficient feedback response and improvement system. The types of user feedback in social media and their key roles in brand building and management were studied, and the concept of user feedback was clearly explained. Explore automatic capture techniques for user feedback information, diverse collection methods, and strategies for data organization and management. Propose the processing steps, analysis techniques, and specific paths for implementing improvement strategies for feedback information, with the aim of improving the operational efficiency and accuracy of the feedback system. Looking ahead to the development direction of intelligent feedback processing technology, discuss the core role of user feedback in promoting enterprise innovation and enhancing brand value.
DOI: 10.54097/h51aw997
Author: Yue Xu
Institution: Salesforce (United States)
Language: English
Subfield: Sociology and Political Science
Field: Social Sciences
Domain: Social Sciences
Open Access status: hybrid
OpenAlex ID: W4412848382