The Influence of Green Innovation and Digital Experience Strategies on Green Purchase Intention Through Environmental Awareness Mediation in Gen Z Consumers: A Case Study of Using a Tumbler at Janji Jiwa Coffee Shop
Year: 2025
Type: article
Study design: Observational Study
Abstract: The significant growth of coffee consumption and the rapid adoption of digital technology among Generation Z consumers in Indonesia pose challenges in maintaining customer loyalty amid their dynamic preferences. This study analyzes the influence of Green Innovation and Digital Experience on Green Purchase Intention, with Environmental Awareness as a mediating variable. Using a quantitative survey method, data were collected from 250 Gen Z respondents who had made purchases at Janji Jiwa coffee shops and analyzed using the Structural Equation Modeling - Partial Least Squares (SEM-PLS) technique. The findings are expected to provide practical insights for F&B industry players in designing green innovation and digital service strategies that align with Generation Z’s values, thereby encouraging sustainable green purchasing behavior.
Authors: Doni Lumwartono, Ali Hanafiah
Institution: Mercu Buana University
Language: English
Subfield: Marketing
Domain: Social Sciences
Open Access status: diamond
OpenAlex ID: W4413104200